Report not delivered: if you haven't received your report within 24 hours of payment, you get a full refund of R299.
Photos or satellite data not usable: if we can't assess your roof from your photos and the satellite data, we will first ask for new photos. If we still can't produce a useful report, you get a full refund.
Duplicate or mistaken payments: refunded in full.
After delivery: the report is a digital service that is complete once delivered, so delivered reports are not refundable unless they are materially wrong about your property (for example the wrong address). In that case we will correct the report or refund you.
How to ask for a refund: contact us with your order number (it starts with "RC-" and is in your confirmation email): 馃摓 079 512 6299 路 馃挰 WhatsApp 路 鉁夛笍 hello@roofchecksa.co.za
Approved refunds are paid back to the original payment method via Paystack, usually within 5 to 10 business days depending on your bank.
See also our terms of service.